Yes! Booking a hotel is completely free of charge, but hotels require a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds. Hotelwithheart.com will never charge your credit card.

The only way to confirm your booking is via the website.

We use SSL encryption which is considered the industry's standard for secure data transfer.

After you have completed a booking, the hotel's telephone/fax number and email address are provided immediately online and on your confirmation email. The address of the hotel can always be found at the top of each hotel page.

When you book with us, a confirmation page showing your booking reference number and PIN code will appear on your screen. This means your booking has been confirmed. For future reference, please write down or print your booking reference number and PIN code. You will receive an email confirmation through the email address which you provided during the reservation process. It is thus crucial that you provide a valid e-mail address.

Please check your email Inbox and as well as your Spam/Junk folders. If you need further assistance, please contact us via the Contact page.

No. A valid credit card is required as part of the reservation process.

In most cases, the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card is accepted by your chosen hotel, subject to its policies.

From the hotel's page, select your check-in and check-out dates, and click "Check Rates."

All rates shown are per room per night (unless stated otherwise).

This depends on the hotel and on the room type selected. Check "Hotel Policies" of the selected hotel. This information is also displayed on your confirmation email.

From "Cancellation" page, enter your booking reference number and PIN code and the reason for canceling your booking. Then click on "Cancel Booking."

You can cancel your reservation up to the point of arrival at the hotel. However, cancellation fees may be charged if you do so in breach of the hotel's cancellation policy. You will find the hotel's cancellation policy in your confirmation email. Please note that the hotel's local time applies to cancellation deadlines. For example, a cancellation policy of 1 day prior to the date of arrival means that you must cancel at least 24 hours before the start of the date of arrival to avoid paying a cancellation fee. HotelwithHeart.com will never charge cancellation fees for its online booking service.

After your reservation has been canceled, you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please check your Spam/Junk folder to see if the email is there. If you have not received a cancellation email in your Inbox or Spam/Junk folder, please contact our customer service team via our Contact page.

No, you are not paying extra. Our hotel booking service is absolutely free of charge. Our rates are very competitive. Hotelwithheart.com makes the donations out of our income based on our special arrangements with our partner hotels.

You may only select a donee (recipient) organisation from our current list of partners. In case your preferred charity or cause is not in our pool of recipient organisations or donees, you can make a recommendation for its inclusion. We will act on your request at the soonest possible time, so we can broaden our pool of donees and causes to support. In the meantime, your booking will be able to help some other charities or advocacies.

That is an option you may take.

Like other online booking sites, we earn through commissions from our partner hotels. However, part of our earnings automatically goes to charity organisations chosen by our clients.

For transparency, we will post real-time reports on our donation records. The achievements and impacts of these organisations will also be profiled and updated accordingly on our website.