Crown Regency Suites Mactan is a famous hotel name. It is sought out by a lot of people booking in the Philippines. But sometimes, a name is not enough when considering your options, especially when you’re going on vacation, and the last thing you want are problems. The question is, is Crown Regency Hotel the hotel it claims to be, or is it better to look for other places to stay?
Description
Offering a spa retreat, Crown Regency Suites Mactan also features 2 pools and indoor badminton courts. Guests enjoy free parking privileges. The hotel offers accommodation with kitchenettes and free Wi-Fi. Crown Regency Suites is a 10-minute drive from The Capitol. Mactan International Airport is a 15-minute drive away. Suites and villas at Crown Suites offer a home away from home with comfortable seating areas. Minibars and tea/coffee makers are provided. A microwave oven is included. For a work out session, guests may wish to head to the fitness centre and relax in the sauna thereafter. A business centre is available to take care of guests’ communication needs. Billiard facilities are available as another recreational option. International delights can be enjoyed at Lobby Lounge, which also offers all-day dining. Sun Court Poolside Bar and Best Brew Coffee and Deli serve light bites.
Review
For a four star Hotel, Crown Regency Suites Mactan is disappointing. The rooms are stale but huge, the decorations are lacking, the furniture looks all worn down. Some of the bathroom tiles are missing. The water knobs are loose. But the worst thing you’ll ever deal with is that the service takes too long. Sometimes you have to remind the staff of what you ordered or requested before they respond. and even if they do, they take 30 minutes to respond.
A common problem from other reviewers are the way the hotel often confuses their room reservation, i.e. getting a mediocre room instead of the reserved room they booked.
The breakfast meals are good though. We had the omelette, and I think the pricing is fair enough. The rooms are kept clean too, in my opinion though they just have to, since they don’t seem to replace their furnitures.
All in all, Crown Regency Cebu depends more on its name, than your actual quality stay, and it could prove frustrating at times when dealing with the hotel staff. So if you want a Zen filled Hotel Stay, avoid Crown Regency.
The Verdict: Not recommended.
Some User Reviews
+Nothing, there´s nothing interesting in this such a crowded hotel with impolite tourists. Location is just in the middle of nothing, the hall is always busy and crowded, there´s many staff doing nothing, and to take the lift takes so long time you cannot imagine.
-Staff is very slow if you request whatever you need from your room. No shampoo, no gel inside rooms, sheets absolutely dirty (unacceptable), lift very busy always. If you book by booking, they sign on behalf of you the receipt so estrangely you don´t have to give them your credit card…
Anonymous
Group of friends
Spain
3 December 2011
+Not much. The rooms are clean.
-We picked this hotel cause of its central location which was a mistake. When in Cebu, don’t stay in the city centre, its chaotic, polluted and difficult to access especially during peak hours. The hotel itself is sub-standard, old, dingy and possesses the most peculiar elevator system. Food is overpriced within (room service and the hotel restaurant) and staff are pleasant at best (which wasn’t very often). Facilities are not easily accessible and not fully up and running.
Shawn
Young couple
Singapore, Singapore
14 November 2011
There was a problem with my booking and the hotel staff did an excellent job and even gave me a bigger room. Allowed me to check in earlier. Rooms are excellent and the view from my room was superb. Fast room service and free use of internet services. Buffet breakfast was good enough. Facilities and amenities are way above average Location was near the downtown area and only a few minutes from the business district. Enjoyed my stay and will definitely go back!
Anonymous
Solo traveller
Philippines
22 August 2011